Our Services
IT Infrastructure Management
The foundation of a successful IT Service is a stable and well managed IT Infrastructure. Data Razor provides management technology solutions to enable IT organizations to monitor and manage any layer of the IT Infrastructure.
Service Support Management
Maturing each of the ITIL-based Service Support Management domains (Incident, Problem, Change, Configuration, and Release) is key for the continued success of any IT organization. Data Razor designs comprehensive end-to-end management solutions to fully support, deliver, and manage your IT Services. We can address a specific IT challenge your organization faces and develop a comprehensive Service Management solution that covers the technical aspects, the underlying process workflow, training and skill set requirements, and address management of change concerns and issues.
Business Service Management
A key element in provisioning effective IT Services is to manage the IT Services from a business perspective. This requires an end-to-end perspective and a more holistic view of the IT Service and its supporting elements. Through Service Level Management principles and the appropriate management technologies, Data Razor Professional Services empower executive IT Managers with the necessary data to make sound IT business decisions.
ITIL Process Consulting
The effective operations of an IT organization depend on well-defined and mature processes and workflows. Through workshops and interviews, our consultants will work with your managers and IT personnel to design, develop and document the processes needed to sustain your key IT services and operations. We identify and optimize areas to increase efficiency, suggest improvements to cover possible shortcomings and pinpoint key integration points to maximize synergy. We leverage our proven understanding of ITIL best practices and field experience to design and test effective processes.
ITIL Training
A key success factor for deploying successful ITSM solutions is a thorough understanding of the basics of ITIL (IT Infrastructure Library). Data Razor provides EXIN certified ITIL courses to help IT staff understand the basics of key ITIL concepts or to master the details of implementing ITIL-based processes. We provide ITIL Foundation, Practitioner, and Service Manager courses in both a classroom teacher-student environment and through web-based e-learning modules.
IT Management Consulting
Embarking on an ITSM Initiative can be an overwhelming challenge. Through analysis and assessments our consultants can assist senior management to avoid common pitfalls in deploying Service Management solutions. Without a well thought out plan, initiatives can spiral out of control with no ROI and no end in sight. We can mitigate these downfalls by analyzing your key business operations and objectives and develop a blueprint for deploying Service Management solutions.
Solution Offering Portfolio
Assessments
• IT Service Management
• IT Infrastructure Management
• ITIL Process Management
Management Consulting Workshops
• Service Support Workshops
• Service Delivery Workshops
• Data Center Infrastructure Management
BMC Software Implementation
• BMC Network Management and Advanced Configurations
• BMC Operations Management and Advanced Configurations
• BMC Performance Management
• BMC Service Request / Catalog Management and Advanced Deployment
• BMC Asset Management and Advanced Configurations
• BMC Service Desk – Service Management Migration
• BMC Service Support – Service Management Migration
• BMC Atrium CMDB StartUp and Advanced Deployment
• Business Service Management Availability StartUp and Advanced Deployment
ITIL Training
• ITIL Foundation (web-based and classroom)
• ITIL Service Managers
• ITIL Practitioner - Support and Restore
• ITIL Practitioner - Release and Control
Support Services
• Project Management
• On-site Residency Services