Service Management Solutions                                                                          

Data Razor Professional Services is focused on helping corporations transform their IT organization to a business-aligned IT Service provider.  We achieve this by drawing upon our deep technical expertise in management technology and our proven understanding of IT Service Management best practices to deliver tailored solutions to our customers

Why BMC and Data Razor?
  • Powerful industry- specific solutions based on Data Razor’s deep industry experience and leading best practices, coupled with BMC’s extensive business technology portfolio
  • Innovative offerings based on BMC’s technology leadership and Data Razor’s leadership as one of the world’s foremost providers of consulting, technology and outsourcing services
  • Repeatable and customizable solutions built on standardized processes, methodologies and tools
  • Proven, structured delivery process and teaming approach that provides a single, unified point of accountability
  • Faster, sustainable results produced through an established, collaborative relationship

                             

The IT Management practice delivers enterprise wide solutions to assist IT organizations to effectively and efficiently manage their IT resources (infrastructure, services, people) according to business requirements.  We provide services and solutions aimed specifically to manage the IT Infrastructure and to manage IT Services. We enable our customers to manage their IT Services according to business demands and end-user requirements in a cost-effective manner and to deliver, support, and maintain the underlying IT resources according to service level objectives.

                                                               

The Information Technology Infrastructure Library (ITIL) defines the organizational structure and skill requirements of an information technology organization and a set of standard operational management procedures and practices to allow the organization to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure.


What is "Business Service Management" anyway

There is a fundamental shift occurring in the way businesses view, comprehend, and map their IT resources to their business goals. Many IT executives are beginning to re-orient the way they monitor and optimize their IT resources in a way that speaks directly to the company's business needs. This is being accomplished by focusing on how business processes provided by IT, such as order processing, are meeting business objectives rather than focusing solely on the availability and performance of the servers, routers, and applications that make up the IT infrastructure.

The more that IT and business management share a common language, the greater the potential for the business to reap the benefits of increased competitive advantage and increased revenue.
BSM Software

Business Service Management (BSM) software supports this alignment of IT with business processes. BSM is the level above IT Service Management (ITSM) software which many organizations use to monitor infrastructure and services from an IT perspective. For example, a BSM (business-focused) metric might look at the dollar impact of server downtime as opposed to an ITSM (IT-focused) metric that identifies the percent uptime for the same server. In principal, BSM helps IT and business begin to understand what is happening with their business processes from a business perspective.

There are common threads running between the various BSM offerings. Most BSM vendors emphasize the same benefits – the ability to deliver business services faster and more consistently, while lowering overall IT costs, decreasing business risk and increasing revenue to the business. Commonalities in the offerings include:

* Emphasis on utilizing best practices such as following ITIL (IT Infrastructure Library) standards.
* Importance of a Configuration Management Database (CMDB), where information about IT assets such as servers, routers, and desktops is stored. The concept of the CMDB emerged from ITIL, and it contains the history and interrelationships between system components. According to ITIL, it is central to service management. The CMDB can be an important underpinning to a BSM offering.
* Providing a means to map IT resources to business processes.
* Tying into competitors products – BSM products should be able to bring in information/events from other vendor's service management products to provide a complete analysis from a business perspective.
* Providing a dashboard for visualization of the higher-level business-focused metrics.